Moving to a new home is exciting, but it also comes with a long list of tasks — and making sure your internet and TV services move with you is one of the most important. There’s nothing worse than unpacking boxes, ready to stream your favourite show or check your email, only to find that your connection isn’t working yet. Fortunately, with a bit of planning, you can avoid most of these headaches. Here’s a step-by-step guide to moving your internet and TV subscription smoothly anywhere in Canada.

Start Early

The best advice is to start early. Most Canadian providers recommend that you contact them at least two to three weeks before your moving date. This gives them time to confirm service availability at your new address and schedule any necessary technician visits.

If you wait until the last minute, you might face delays of several days or even weeks before your connection is up and running. That can be especially inconvenient if you work from home or have family members who rely on the internet daily.

Make a checklist to remind yourself to notify both your internet and TV providers well in advance.

Check Coverage and Options at Your New Address

Not all providers offer the same services everywhere in Canada. Some areas have fibre internet, others rely on cable or DSL, and rural regions may depend on fixed wireless or satellite. Before deciding whether to move your current plan or switch providers, check the coverage at your new address.

Most providers have an address lookup tool on their websites that shows what speeds and technologies are available. If your new home has access to faster fibre service, this could be a great opportunity to upgrade your connection.

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Decide Whether to Transfer or Cancel Your Plan

Once you know what’s available, decide whether to transfer your existing plan or cancel it and sign up with a new provider.

• If your current provider serves your new area, transferring your plan is usually the easiest option.
• If they don’t, you’ll need to cancel — but be sure to check your contract for any cancellation fees or notice periods, which are often around 30 days.

Some providers can coordinate the transition so that your old service ends only when the new one is active. Ask if they can help you avoid any downtime.

Take Care of Your Equipment and Installation

When you move, you’ll need to think about what to do with your equipment — such as your modem, router, or TV box.

• Modem and router: Most providers ask you to bring these with you if you’re transferring your service.
• TV box or streaming device: You’ll usually need to move and reconnect it yourself at the new address.
• Technician visit: If your new home needs new wiring or activation, book a technician appointment early to avoid delays.

Keep all cables, power adapters, and remotes together — it’ll save you time when setting everything up again.

Notify Your TV Provider

If you have a cable or satellite TV package, remember to notify your provider about your move. Some companies will simply transfer your service, while others may require you to return or exchange equipment.

If you’re moving into a condo or apartment building, check whether there’s a bulk agreement for internet or TV services. In many Canadian buildings, these are included in condo fees or rent, which can affect your options.

Avoid Service Gaps During the Move

Even with careful planning, there might be a short period when your connection isn’t active. To stay connected, you can:

• Use mobile data as a temporary solution — many Canadian mobile plans include generous data allowances.
• Set up a mobile hotspot from your phone if you need to work or stream.
• Plan your move for a day when you don’t rely heavily on your internet connection.

Some providers also offer temporary mobile internet devices to bridge the gap until your home service is ready.

Test Everything and Keep Your Records

Once you’ve moved in and your service is active, test everything to make sure it’s working properly. Check your internet speed, TV channels, and any streaming services. If something isn’t right, contact your provider right away.

Keep all confirmation emails, receipts, and any return shipping records for equipment. These can be useful if there’s ever a dispute about billing or service dates.

A Smooth Move Is Possible

Moving your internet and TV service doesn’t have to be stressful. With a bit of preparation, timely communication with your provider, and careful handling of your equipment, you can ensure that your connection is ready the moment you settle into your new home. Then you can relax, stream your favourite shows, and enjoy reliable internet — without any interruptions.